Support

Most questions are answered below. If yours isn't, email us and a real person will reply.

Contact

Include your device model and OS version, and whether you bought the app on the App Store or Google Play. We aim to reply within two business days.

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I bought the app on one device. How do I get it on another?

Install Bug In from the same App Store or Google Play account you bought it with. It will unlock automatically. On iOS, if it still shows a price, open the App Store, tap your profile, then Purchased. On Android, open Google Play, tap your profile, then Manage apps & device.

Restoring a purchase

In the app, open Settings and tap Restore purchase. Make sure you are signed in to the store account that originally bought the app.

Sync isn't working

Check that sync is turned on in the app's settings on every device.
Make sure each device is signed in to the same iCloud or Google account.
On iOS, confirm iCloud Drive is enabled for Bug In in Settings → Apple ID → iCloud.
Sync waits for a connection. Open the app while online and give it a minute.

Backing up your data

Your data is on your device and, if sync is on, in your own cloud account. It is also included in your normal device backup. We have no copy of it and cannot restore it for you, so keep device backups on.

Refunds

Purchases are handled by Apple and Google, so refunds go through them. On iOS, visit reportaproblem.apple.com. On Android, use the refund option in your Google Play order history.

Suggest a guide or report an error

If a checklist or scenario guide is missing something, or you spot a mistake, email us. Guides are reviewed and updated regularly and updates are free.

Emergencies

Bug In provides general preparedness information. In an active emergency, follow instructions from local authorities and call your local emergency number.